Exchange & Return Policy

📦 Exchange / Return Policy 

At Abroad to Doorstep, we aim to deliver quality products sourced directly from international markets. As part of our commitment to customer satisfaction, we offer limited returns under specific conditions.

🔁 Return / Exchange Eligibility

You may request an exchange or refund within 48 hours of receiving the product if:

• The product is damaged or defective (e.g., doesn't function or is broken).

• The item is incomplete (e.g., missing parts or accessories).

• You received the wrong item, wrong size, or wrong color.

• The product is significantly different from its description or image.

To file a complaint, contact us via our designated form or inbox with your order ID, photos, and a clear explanation.

🚫 Non-Returnable Conditions

Since our items are imported on-demand, returns are not accepted for the following reasons:

• Change of mind after placing the order.

• Dissatisfaction with material, texture, or style.

• Incorrect selection of size, color, or model by the buyer.

✅ Conditions for Accepting Returns

To be eligible for a return:

• The product must be unused, unworn, and in original condition.

• Original tags, invoice, and packaging must be included.

• Items must be returned in the original undamaged packaging.

• Do not place stickers or tape directly on branded boxes or labels.

We reserve the right to reject any return request that does not meet these conditions.

💰 Refund Timeline

Once your complaint is verified and the return is approved, the refund will be processed within 7 working days.